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Frequently Asked Questions
How do I start a fundraiser?
Create an account, click "Start a Campaign", set your goal, tell your story, and launch. Most campaigns are approved within 2-4 hours.
How are donations processed?
Donations are processed securely through M-Pesa, credit/debit cards, and bank transfers. All payments are PCI compliant.
How do I withdraw funds?
Go to your campaign dashboard, click "Withdraw", select your method (bank or M-Pesa), enter amount, and submit. Processed within 2-3 business days.
What are the fees?
Platform fee: 5% + transaction fee of 30 KES per donation. No setup, monthly, or withdrawal fees.
Can multiple people manage a campaign?
Yes! Invite team members as co-organizers from your campaign dashboard. They can help manage updates and respond to donors.
How long to receive funds?
First withdrawal: 3-5 business days for verification. Subsequent: 2-3 business days.
Getting Started Guide
Planning Your Campaign
Set your campaign up for success with proper planning.
- 1Define your goal
- 2Craft your story
- 3Gather visuals
Promoting Your Fundraiser
Reach more donors with effective promotion strategies.
- 1Share on social media
- 2Email updates
- 3Engage donors
Managing & Growing
Keep momentum and grow your fundraising efforts.
- 1Post updates
- 2Thank donors
- 3Adjust strategy
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Join Our Community
Connect with other fundraisers, share tips, and get inspired by success stories.