Privacy Policy
At M-Seedly, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Last Updated: October 1, 2025
Our Commitment to Your Privacy
Your privacy is important to us. This Privacy Policy explains how M-Seedly collects, uses, discloses, and safeguards your information when you use our crowdfunding platform. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Note: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Create or contribute to a fundraising campaign
- Subscribe to our newsletter or communications
- Contact us with inquiries or for customer support
- Participate in surveys or promotional activities
| Information Type | Examples | Purpose |
|---|---|---|
| Identity Information | Name, date of birth, government ID (for verification) | Account creation, fraud prevention, regulatory compliance |
| Contact Information | Email address, phone number, mailing address | Account management, communication, transaction processing |
| Financial Information | Payment card details, bank account information | Processing donations, withdrawals, and refunds |
| Campaign Information | Story details, images, videos, updates | Displaying your campaign to potential donors |
Information Collected Automatically
When you use our services, we may automatically collect certain information, including:
Device Information
IP address, browser type, operating system, device identifiers
Usage Data
Pages visited, features used, time spent, referral URLs
Location Data
General location based on IP address for analytics and compliance
Cookies & Tracking
Information from cookies and similar technologies
How We Use Your Information
Primary Purposes
- Create and manage your account
- Process donations and facilitate fund transfers
- Display and promote fundraising campaigns
- Provide customer support and respond to inquiries
- Send important account-related notifications
Additional Purposes
- Personalize your experience and content recommendations
- Improve our services and develop new features
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations and enforce our terms
- Send marketing communications (with your consent)
Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds: (1) your consent; (2) performance of a contract with you; (3) our legitimate business interests; (4) compliance with legal obligations.
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
With Your Consent
We may share your information with third parties when we have your explicit consent to do so.
Service Providers
We share information with trusted vendors who provide services on our behalf (payment processing, hosting, etc.).
Legal Requirements
We may disclose information if required by law, court order, or governmental authority.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred.
Information Visible to Others
When you create a campaign or make a donation, certain information may be visible to others:
- Campaign Organizers: Your name, donation amount (unless you choose to donate anonymously), and message
- Public Visitors: Campaign information, organizer name, donation amounts (unless anonymous), and comments
- Other Donors: Your name and donation amount (unless anonymous) on campaign pages
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- SSL encryption for all data transmissions
- Secure storage with access controls
- Regular security assessments and testing
- Employee training on data protection
- PCI DSS compliance for payment processing
Your Role in Security
- Use a strong, unique password for your account
- Log out after using shared devices
- Be cautious of phishing attempts
- Keep your devices and browsers updated
- Notify us immediately of any unauthorized access
Important Notice
While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we strive to use commercially acceptable means to protect your personal information.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
Right to Access
You can request copies of your personal information that we hold.
Right to Rectification
You can request that we correct any information you believe is inaccurate.
Right to Erasure
You can request that we erase your personal information under certain conditions.
Right to Restrict Processing
You can request that we restrict the processing of your personal information.
Right to Data Portability
You can request that we transfer your data to another organization.
Right to Object
You can object to our processing of your personal information.
Exercising Your Rights
To exercise any of these rights, please contact us at privacy@. We will respond to your request within the timeframes required by applicable law.
For your protection, we may need to verify your identity before processing your request. We may decline to process requests that are frivolous, jeopardize the privacy of others, or are extremely impractical.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information.
| Type of Cookie | Purpose | Duration |
|---|---|---|
| Essential Cookies | Necessary for the website to function properly (login, security, etc.) | Session or persistent |
| Analytics/Performance Cookies | Help us understand how visitors interact with our website | Persistent |
| Functionality Cookies | Enable enhanced functionality and personalization | Persistent |
| Targeting Cookies | Used to deliver relevant advertisements and track campaign performance | Persistent |
Cookie Management
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Most web browsers allow you to control cookies through their settings preferences. For more information about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Postal Mail
M-Seedly
Attn: Privacy Officer
Off the Nairobi-Naivasha way 59857-00200, City Square
Data Protection Officer
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details above.