Transparent Fees & Pricing
No hidden charges. Just simple, fair pricing that helps us maintain a secure, reliable platform while maximizing funds for your cause.
On average, fundraisers keep 94.5% of every donation
Our Pricing Structure
At , we believe in radical transparency. Unlike some platforms that bury fees in fine print, we display our charges clearly before any transaction is completed. Our fee structure is designed to cover essential services while ensuring the maximum possible amount reaches your cause.
What's Included in Our Fees:
- Secure payment processing with industry-leading encryption
- 24/7 customer support for donors and fundraisers
- Platform maintenance and security updates
- Marketing tools and fundraising resources
- Fraud protection and verification services
- 5% Platform Fee – This fee supports the development, maintenance, and improvement of , ensuring we can continue to provide a secure and effective fundraising environment for our community.
- 30 KES per transaction – This flat processing fee covers payment gateway costs, bank transfers, and secure transaction processing. This fee is consistent regardless of donation size.
- No Hidden Fees – We don't charge setup fees, monthly fees, or withdrawal fees. What you see during the donation process is exactly what you pay.
Example Breakdown
If a supporter donates KES 1,000 to your campaign:
92% of the donation reaches your cause
Calculate Your Fees
How We Compare
| Fee Type | Other Platforms | Traditional Methods | |
|---|---|---|---|
| Platform Fee | 5% | 5-7% | N/A |
| Transaction Fee | 30 KES | 2.5-3% + fixed fee | Bank charges vary |
| Setup Fee | Free | Sometimes charged | N/A |
| Withdrawal Fee | Free | Sometimes charged | Bank charges apply |
| Monthly Fee | Free | Sometimes charged | N/A |
Why Our Model Benefits You
Our flat transaction fee structure particularly benefits larger donations. While other platforms charge a percentage-based transaction fee (typically 2.5-3%), our 30 KES flat fee means more of your donation goes to the cause, especially for donations above 1,000 KES.
When You Get Paid
Donation Received
When someone donates to your campaign, the funds are securely processed and held in our escrow system.
Verification Period (24-48 hours)
All donations undergo a security check to prevent fraud and ensure compliance with our terms of service.
Withdrawal Request
You can request withdrawals at any time once donations are verified. There are no fees for withdrawals.
Processing (1-2 business days)
We process withdrawal requests within 1-2 business days. You'll receive a confirmation email once processed.
Funds Received
Depending on your bank, it may take an additional 1-3 business days for funds to appear in your account.
Important Note
For your security and to comply with financial regulations, we may require identity verification before processing your first withdrawal, especially for larger campaigns. This helps protect against fraud and money laundering.
Why We Charge Fees
Unlike traditional fundraising that often involves significant overhead costs, our platform provides an efficient way to raise funds. Our fees allow us to maintain a secure, reliable service while continuously improving the experience for both donors and fundraisers.
Secure Payments
We use bank-level encryption and comply with international security standards (PCI DSS) to protect all transactions.
Dedicated Support
Our customer support team assists with technical issues, donor questions, and fundraising advice throughout your campaign.
Marketing Tools
We provide social sharing tools, email templates, and analytics to help you promote your campaign effectively.
Our Commitment to Transparency
We're committed to being open about our fees. Here's how we maintain transparency:
- All fees are clearly displayed before any donation is completed
- You receive detailed breakdowns with each donation notification
- Our dashboard shows exactly how much you've raised and the fees deducted
- We provide clear records for tax purposes and financial reporting
- Any changes to our fee structure will be communicated well in advance
Frequently Asked Questions
Are there any hidden fees I should know about?
No. We're committed to transparency. The only fees we charge are the 5% platform fee and 30 KES transaction fee per donation. There are no setup fees, monthly fees, or withdrawal fees.
How often can I withdraw funds from my campaign?
You can withdraw funds as often as you'd like once donations are verified (typically within 24-48 hours after donation). There's no minimum withdrawal amount, and we don't charge for withdrawals.
Do donors see the fees before contributing?
Yes. During the donation process, we clearly show donors that a small portion of their donation will go toward platform and processing fees, with the majority going directly to your cause.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, American Express), mobile money (M-Pesa, Airtel Money), and bank transfers. All payment methods have the same fee structure.
Can I cover the fees for my donors?
Yes. During campaign setup, you can choose to cover the platform and transaction fees yourself. This means donors' entire contributions will go to your cause, and the fees will be deducted from your withdrawal amount.
Start Your Campaign Today
Join thousands of fundraisers who trust 's transparent fee structure to maximize their fundraising efforts.
Have questions about our fees? Our support team is happy to help!