Frequently Asked Questions
Find answers to common questions about fundraising on M-Seedly.
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Getting Started
Creating a campaign on M-Seedly is simple:
- Click "Start a Fundraiser" at the top of any page
- Choose your campaign category (medical, education, emergency, etc.)
- Set a fundraising goal and deadline
- Tell your story with text, images, and optionally a video
- Add your bank account information for withdrawals
- Submit for review (typically takes less than 24 hours)
Once approved, your campaign will be live and you can start sharing it with your network!
We support a wide range of legitimate fundraising causes including:
- Medical expenses and treatments
- Education costs (tuition, books, supplies)
- Emergency relief (fire, natural disasters)
- Memorials and funerals
- Community projects and nonprofits
- Creative projects and inventions
- Animal rescue and veterinary care
We do not allow campaigns for illegal activities, personal profit without cause, or anything that violates our Terms of Service.
Most campaigns are reviewed and approved within 24 hours during business days. Campaigns submitted on weekends may take until the next business day to be approved.
You'll receive an email notification once your campaign is approved or if we need additional information. To expedite the process, make sure you:
- Provide complete and accurate information
- Include clear photos related to your cause
- Write a detailed description of your situation
- Verify your identity if requested
Fees & Payments
M-Seedly charges two simple fees:
- Platform fee: 5% of each donation
- Transaction fee: 30 KES flat fee per donation
There are no hidden fees, setup costs, or monthly charges. These fees help us maintain a secure platform, provide customer support, and continue improving our services.
On average, fundraisers keep 92.5% of each donation after fees.
Yes! You can choose to cover the platform and transaction fees yourself. When enabled, your donors' entire contributions will go to your cause, and the fees will be deducted from your withdrawal amount.
To enable this option:
- Go to your campaign dashboard
- Click on "Settings"
- Toggle on "Cover processing fees"
- Save your changes
Note: This may affect your tax deductions in some regions. Consult with a tax professional for advice.
We accept several convenient payment methods:
All payment methods are secure and processed through trusted payment partners.
Withdrawals
Withdrawing funds is simple:
- Log in to your M-Seedly account
- Go to your campaign dashboard
- Click the "Withdraw" button
- Select your withdrawal method (bank transfer or mobile money)
- Enter the amount you wish to withdraw
- Confirm your details and submit the request
Withdrawals are typically processed within 2-3 business days. There are no fees for withdrawals.
The timeline depends on several factors:
- First-time withdrawals: May take 3-5 business days for verification
- Subsequent withdrawals: Typically processed within 2-3 business days
- Payment method: Mobile money transfers are often faster than bank transfers
- Verification status: Complete your identity verification to speed up the process
You can track the status of your withdrawal in your dashboard at any time.
There is no minimum withdrawal amount for most payment methods. You can withdraw any amount you've raised at any time.
However, some payment processors may have their own minimums:
- Bank transfers: No minimum
- M-Pesa: No minimum
- International transfers: May have minimums based on destination